Data is power in today’s digital business landscape. Organizations that harness data and translate it into actionable insights have a proven advantage over less data-driven competitors. However, collecting data is only the first step. To truly capitalize on data, companies need solutions to analyze large datasets, identify key trends and patterns, visualize metrics in intuitive formats, and enable data-backed decision making.
This is where Atlassian Analytics comes in. As an analytics and business intelligence platform purpose-built for Atlassian products, Atlassian Analytics enables users to derive deep insights from Atlassian toolsets like Jira, Confluence, and Jira Service Management. With powerful analysis capabilities delivered in a user-friendly interface, Atlassian Analytics unlocks the hidden value in your organization’s data. Let’s explore some key capabilities of Atlassian Analytics:
Seamless Integration with Atlassian Products
The analytics platform provides turnkey connectors to various Atlassian solutions including Jira Software, Jira Service Management, Confluence, and Opsgenie. This enables unified data analysis across your Atlassian instances without complex setup or maintenance. Atlassian Analytics automatically stays current with updates to the connected products. Customers can optionally connect external data sources like Snowflake, Redshift, and BigQuery via SQL queries.
Atlassian Analytics offers custom dashboard creation based on each user’s data analysis needs. Start from preset templates tailored to common use cases and customize to your heart’s content with drag-and-drop simplicity. Select from a variety of visualization widgets like charts, graphs, tables, filters, and more. Rearrange dashboard layouts and add new widgets as your needs evolve.
End-to-End Analytics Workflow
The platform supports the full scope of analytics workflows – from raw data to transformed insights. Ingest data from diverse sources, join data sets, cleanse information, analyze via SQL, and visualize results in impactful charts and diagrams. Toggle between visual query builder and SQL code editor for optimal flexibility.
Turn your metrics into intuitive charts, graphs, and diagrams that bring key trends and insights to life. Let Atlassian Analytics recommend the ideal visualization based on your data structure. Choose from a multitude of options including bar charts, pie charts, scatter plots, pivot tables, heat maps, and more. Customize colors, labels, aggregations, and display settings.
Share insights across your organization with Atlassian Analytics. Comment directly on dashboards and visualizations. Embed interactive charts in Confluence pages using Smart Links. Manage access at an individual and group level. Subscribe to scheduled reports. Collaborate around data discoveries to drive shared understanding. Now let’s explore some examples of how Atlassian Analytics empowers users across DevOps, IT service management, and business teams.
Enhancing DevOps Practices
For organizations adopting agile software development, Atlassian Analytics delivers deep visibility into DevOps workflows and processes spanning ideation, development, testing, release, and monitoring. Software engineering teams can analyze data to optimize speed, quality, predictability, and collaboration at every stage. With Atlassian Analytics, DevOps teams can gain insights into:
- Cycle time and lead time for sprints and releases
- Defects found by type, priority, project phase
- Team productivity across recent sprints
- Adoption of agile practices over time
By monitoring these metrics, engineering and product teams can identify process obstacles, quality trends, resource gaps, and other blockers to delivering maximum business value. Analytics aids transparency between developers, testers, product managers, and business stakeholders. Rather than debating opinions, data becomes the common language driving planning and prioritization.
IT Service Management Analytics
For IT service and operational support teams, Atlassian Analytics has pre-built dashboards to optimize incident response, change management, and request fulfillment. By connecting data from Jira Service Management, Opsgenie, and even HR systems, service teams gain visibility to delight customers and demonstrate IT value. With Atlassian Analytics, service managers can track KPIs like:
- Incident resolution time by priority
- Service request backlog trends
- Customer satisfaction (CSAT) scores
- Change failure rate and types
- Service personnel utilization
Monitoring these metrics enables proactive identification of recurring issues, service bottlenecks, and resourcing gaps. Customer-impacting problems are addressed before business stakeholders escalate. The data aids discussions around improvement investments and resource needs.
Confluence Content Analytics
For knowledge management and content teams relying on Confluence, Atlassian Analytics helps optimize the creation, discovery, and consumption of organizational knowledge. Understand popular versus orphaned content. Identify stale pages in need of update. Encourage knowledge sharing and reuse. With Atlassian Analytics, content managers can understand:
- Total pages and content velocity
- Content freshness and aging analysis
- Content readership and popularity
- Top labels and content types
- Site navigation and findability
These insights guide content planning and site optimization. By tying metrics to business outcomes, the content team can showcase their value and impact.
The Atlassian Analytics Advantage
Here are some of the key differentiators that make Atlassian Analytics the top choice for Atlassian customers seeking more from their data:
- Purpose-built for Atlassian – seamless integration and pre-built dashboards to accelerate time-to-value. Continuously updated to support latest Atlassian product releases.
- Unified data foundation – Atlassian Analytics connects directly to Atlassian’s scalable data lake, providing a unified view across tools.
- Flexible analysis – conduct SQL-based analysis across products and external data sources. Effortlessly switch between visual and code-based analysis.
- Interactive visualization – visualize metrics with full drilling, filtering, and interactive capabilities. Mobile optimization too.
- Team collaboration – comment, annotate, share, and discuss analytics directly within the platform. Engage around the data.
- Cloud-scale performance – leverage speed and availability of Atlassian’s public cloud. No infrastructure overhead.
- Secure by design – enterprise-grade security, encryption, and permissions help satisfy privacy and compliance needs.
Ready to Get Started?
Ready to transform team visibility with data-driven insights? Contact Atlas Bench today! Let Atlassian Analytics enhance planning, improve service, fuel innovation, and propel your organization to the next level with the power of data.