Service Management
Service Management is a high-velocity IT service management (ITSM) tool for teams of all sizes—from the world’s largest companies to small businesses, startups, and freelancers. Jira Service Desk is designed to help teams work together and stay organized quickly by delivering dynamic incident communication features, including incident notification, SLAs, customizable staff rosters, and more.
Opsgenie
OpsGenie is a unified notification center that helps teams collaborate and manage projects more efficiently. Built from the ground up for operations, OpsGenie can integrate with your existing environment. Hence, managing incidents becomes second nature: it’s integrated with Jira, supports Slack out of the box, has fully automatable notifications and escalations, and much more.