We Had Deja Vu at Atlassian Team 24'

Last year, during Atlassian's Team 23' event, Atlassian announced the release of Atlassian Intelligence - a suite of AI-powered features for Atlassian Cloud Products. These features were designed to enhance the capabilities of Jira, Confluence, Jira Service Management, and more. Since its release, Atlassian Intelligence has been utilized for various tasks, including identifying issues in Jira using natural language, summarizing chart data, generating alerts, speeding up project plan writing, and helping to set up service desks. Now, at Atlassian Team 24', they have announced Atlassian Rovo, their next step in leveraging AI to empower teams.

What Problem is Atlassian Trying to Solve?

In simple terms, Atlassian is working on solving the enterprise search and knowledge discovery issue. Enterprise search refers to using a single search bar to access content from various sources. According to a recent survey by Gartner, "47% of digital workers face difficulty in finding the required information or data to perform their jobs effectively". As your organization expands, this problem will only become more significant. Atlassian aims to help organizations find the information they need without switching between multiple tools.

What can Rovo Do?

Rovo is an AI tool that helps teams make data-driven decisions inside Atlassian Products by pulling data from various sources. It can do three main things:

1. Enable users to search across their enterprise information, products, apps, and custom-developed systems, enabling them to make decisions in Atlassian products with data from anywhere.

2. Easily onboard new employees, train existing ones, and share knowledge effortlessly using knowledge cards, instant summaries, and AI-driven data visualization.

3. Help you complete tasks, manage projects, and solve problems effectively.

The Teamwork Graph

Atlassian has worked for two decades to understand what makes a team tick. Whether it be organizational charts, communication techniques, or patterns, all of this data can be found in what they call a "teamwork graph". The teamwork graph drives every team interaction with Rovo; it compiles information from your Atlassian products and third-party apps to give you an overarching view of your enterprise knowledge, initiatives, and projects. Every time you add new information to the teamwork graph, this context will improve how Rovo functions and aid your team in their day-to-day work.

Find Answers Quickly

Rovo Search is a powerful tool that uses your teamwork graph to provide accurate and relevant results. This tool is handy when working on complex projects, where complete oversight of dependencies, KPIs, and key phases is essential. Rovo lets your team pull content from Atlassian products, Google Drive, SharePoint, and other platforms, enabling you to quickly surface files, insights, and trends from siloed data. Rovo can also provide insights into data stored in custom-developed applications, making it a versatile and valuable tool for all teams (even the ones who do everything themselves).

Search across all your selected SaaS apps, even custom data sources with Rovo - Credit: Atlassian — Search across your SaaS apps and custom apps with Rovo - Credit: Atlassian

Is it All Smoke and Mirrors?

Atlassian seems to have a lot planned, but can they deliver on their promises? Other companies like Glean, Guru, Coveo, and IBM Watson have their own versions of enterprise search tools, so it is definitely possible. However, the question is how Atlassian will differentiate itself in this space. Atlassian seems to have an answer to this important question. Their approach includes the following:

Allowing you to utilize Rovo's API to connect your custom apps and third-party apps while fully controlling data access, connectors, and knowledge base outputs.
Ensuring that search results are tailored to the user and never hallucinate.
Giving you the ability to search through large volumes of complex data or pull it from various sources, such as Google Drive, SharePoint, Microsoft Teams, GitHub, Slack, Figma, and more.

For our team at Atlas Bench, Rovo living natively in Atlassian products is why we are so excited.

Rovo is the All-Star Employee

Rovo Search is a long-term employee who has been with your company since the beginning. It is proficient in locating any document and knows almost every process. It is familiar with your business's unique tone of voice, procedures, and differentiators. Rovo promotes interactive learning, welcomes feedback, and gets better as your company expands.

Chat with a conversational AI interface that knows your enterprise - Credit: Atlassian

The Key Features of Rovo

Knowledge Cards

Knowledge cards provide a quick and easy way to access important information about ongoing projects, new hires, and organizational goals. As your teamwork graph grows with more data, these cards become more frequent and offer more useful insights.

Knowledge cards can be created via query or found throughout your Atlassian products - Credit: Atlassian

Rovo Chat

Rovo Chat is a tool that enables you to receive quick answers to common questions regarding the information stored in your teamwork graph. It allows you to generate fresh ideas, receive feedback on existing ones, and avoid having to contact your support desk for low-level queries. The more you use Rovo Chat and add to your teamwork graph, the better its output will become.

Knowledge cards can be created via query or found throughout your Atlassian products - Credit: Atlassian — Chat with an assistant who has the answers to all of the questions you have about your company - Credit: Atlassian

AI-Driven Learning

Rovo allows users to understand your organization's deep institutional knowledge so that no team, employee, vendor, or customer feels like they don't know what's going on. Atlassian states that their internal team members, whom they call "Atlassians", were able to quickly learn unfamiliar company terms and acronyms when they started using Rovo.

Rovo agents know your company slang and inside jokes - Credit: Atlassian

Rovo Agents

Rovo Agents are advanced AI-powered assistants that can handle large amounts of data, segment tasks, and learn from their mistakes to suggest the best course of action for complex decisions. They are highly contextual, finely tuned, and capable of the following:

Generating, adjusting, and scrutinizing content for marketing, communications, documentation, initiatives, and more.
Designing and performing an action every time a Jira issue transitions statuses and reviewing human-created content.
Recommending best practices based on internal documentation, using research to influence decisions, creating checklists, and generating content for knowledge bases.
Cleaning up your Jira backlog, standardizing your Confluence page structure, and reformatting your content per your communication strategy.

The Comms Crafter Agent helps you craft communications to align with your brand voice

AI That Won't Replace You

Rovo Agents are designed to assist your team in completing their everyday tasks. As an admin, you have control over the availability of agents. These agents can be triggered on a schedule, when an issue is created, or when a user leaves a comment on a piece of work, among other options. Atlassian plans to release over 20 agents initially, with more available on the Atlassian Marketplace (there are 10+ in development already). You can also create your agents using Atlassian Forge or their no-code text interface.

Rovo is Typical Atlassian

Atlassian is known for using every possible technology to help teams worldwide, and they are utilizing AI for the same purpose. They have made it clear they understand the ethical implications of AI and are committed to deploying it safely. You can join Rovo's waitlist by clicking here. Our team of Atlassian Certified Experts at Atlas Bench is already working with clients to structure their teamwork graph and prepare it for Rovo. If you want to learn how Rovo can fit into your organization, Atlas Bench is offering free consultations to get you thinking about it. Contact us today for a free consultation. We are thrilled to see how Rovo will enhance how our clients build, learn, and scale.